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Refunds & Returns Policy

RETURNS, REFUNDS & EXCHANGES

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For items that are in a clean, unworn condition with the original hang tags intact, a full refund may be issued within 30 days of purchase. Janji credit of equal value may be issued for all returns within 60 days of purchase. Please include the original packing slip when shipping back to us and you will make our distribution partner so stoked if the items are folded.

We don’t accept returns for any Janji gear purchased anywhere other than eu.janji.com. We also do not accept returns for items that have been worn or washed. You will be required to cover the shipping costs for any returns or exchanges on products that are not faulty.

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Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you to let you know we have processed your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at eu@janji.com
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Exchanges 


We will replace your item for a different size if required. If you need to exchange it for the same item, send us an email at jack@janji.com and send your item to: 
18, Blackberry Business Centre, Brambleside, Bellbrook Industrial Estate, Uckfield TN22 1QQ

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Shipping Details


To return your product, you should mail your product to: 
18, Blackberry Business Centre, Brambleside, Bellbrook Industrial Estate, Uckfield TN22 1QQ