Free UK Shipping Over £50

Free European Shipping Over £150 | EU Orders Responsible for VAT & Duties

FAQs


 

Q: How long will my UK delivery take?
A: UK delivery will take between 24-48 hours using our tracked Royal Mail service. 
 
Q: How can I track my delivery?
A: We will send you a confirmation email after your purchase that includes a tracking link for your delivery. 
 
Q: Do you ship internationally?
A: Yes, we will ship to anywhere in Europe via our tracked mail service. We offer free EU shipping on any purchases over £150.

 

Q: Will I have to pay import duties?
A: Yes, unfortunately at this time you will be responsible for the import + VAT duties that the country being shipped to enforces. We aim to have a European Warehouse as soon as we can. 
 
Q: How do I return an item that didn't fit or isn't exactly what I wanted?
A: We hope you are happy with your Janji gear, but if for whatever reason you are not, we want to make the return and exchange process as easy as possible for you. Head over to our Returns + Exchanges page 
 
Q: What payment types do you take?
A: We accept Visa, MasterCard, most Debit Cards and PayPal
 
Q: Where do you ship from?
A: All of our stock is held and shipped from our warehouse in Uckfield, UK. 
 
Q: My order hasn't arrived, what do I do?
A: Please contact us on eu@janji.com with your name and order number and we'll be able to look into any issues further.